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Liu, Siying
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Reviewed-by: Mützel, Andrea <andrea.muetzel@t-systems.com> Co-authored-by: Liu, Siying <liusiying@noreply.gitea.eco.tsi-dev.otc-service.com> Co-committed-by: Liu, Siying <liusiying@noreply.gitea.eco.tsi-dev.otc-service.com>
17 lines
3.1 KiB
HTML
17 lines
3.1 KiB
HTML
<a name="lts_faq_0031"></a><a name="lts_faq_0031"></a>
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<h1 class="topictitle1">What Can I Do If I Cannot View Raw Logs on the LTS Console?</h1>
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<div id="body32001227"><div class="section" id="lts_faq_0031__en-us_topic_0240617773_section12163173001315"><h4 class="sectiontitle">Symptom</h4><p id="lts_faq_0031__en-us_topic_0240617773_p1242773119138">No log events are displayed on the <strong id="lts_faq_0031__en-us_topic_0240617773_b1314175171310">Raw Logs</strong> tab in a log stream on the LTS console.</p>
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<div class="section" id="lts_faq_0031__en-us_topic_0240617773_section770953111416"><h4 class="sectiontitle">Possible Causes</h4><ul id="lts_faq_0031__en-us_topic_0240617773_ul19443162572212"><li id="lts_faq_0031__en-us_topic_0240617773_li0443112513222">ICAgent has not been installed.</li><li id="lts_faq_0031__en-us_topic_0240617773_li10443122513228">The collection path is incorrectly configured.</li><li id="lts_faq_0031__en-us_topic_0240617773_li56101143014">The <strong id="lts_faq_0031__en-us_topic_0240617773_b1880631672220">Log Collection</strong> function on the LTS console is disabled.</li><li id="lts_faq_0031__en-us_topic_0240617773_li14446252228">Log collection was stopped because your account is in arrears.</li><li id="lts_faq_0031__en-us_topic_0240617773_li8444125182215">The rate of writing logs into log streams or length of single-line logs exceeds what is supported.</li><li id="lts_faq_0031__en-us_topic_0240617773_li244462517224">The browser has slowed down because of the amount of log data.</li></ul>
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<div class="section" id="lts_faq_0031__en-us_topic_0240617773_section1991354135219"><h4 class="sectiontitle">Solution</h4><ul id="lts_faq_0031__en-us_topic_0240617773_ul14967171819295"><li id="lts_faq_0031__en-us_topic_0240617773_li129681918102918">Install the ICAgent. For details, see <a href="lts_02_0013.html">Installing ICAgent</a>.</li><li id="lts_faq_0031__en-us_topic_0240617773_li296811815292">If the collection path is set to a directory, for example, <strong id="lts_faq_0031__en-us_topic_0240617773_b1830071135519">/var/logs/</strong>, only <strong id="lts_faq_0031__en-us_topic_0240617773_b81171549173016">.log</strong>, <strong id="lts_faq_0031__en-us_topic_0240617773_b206004514308">.trace</strong>, and <strong id="lts_faq_0031__en-us_topic_0240617773_b10498115543018">.out</strong> files in the directory are collected. If the collection path is set to name of a file, ensure that the file is a text file. </li><li id="lts_faq_0031__en-us_topic_0240617773_li13968111813298">Log in to the LTS console, choose <strong id="lts_faq_0031__en-us_topic_0240617773_b133221636182311">Configuration Center</strong> > <strong id="lts_faq_0031__en-us_topic_0240617773_b4323936152313">Log Collection</strong>, and enable the <strong id="lts_faq_0031__en-us_topic_0240617773_b16269111318298">Log Collection</strong> function.</li><li id="lts_faq_0031__en-us_topic_0240617773_li3968218132919">Use Google Chrome or Firefox to query logs.</li></ul>
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<div class="parentlink"><strong>Parent topic:</strong> <a href="lts_04_0058.html">FAQs</a></div>
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