forked from docs/doc-exports
Shuai, Liu
96aa3747dc
Reviewed-by: Hasko, Vladimir <vladimir.hasko@t-systems.com> Co-authored-by: Shuai, Liu <liushuai65@huawei.com> Co-committed-by: Shuai, Liu <liushuai65@huawei.com>
16 lines
3.6 KiB
HTML
16 lines
3.6 KiB
HTML
<a name="obs_03_1034"></a><a name="obs_03_1034"></a>
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<h1 class="topictitle1">How Can I Locate Common Network Errors?</h1>
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<div id="body0000001155123490"><p id="obs_03_1034__p8060118">Accessing OBS using OBS Browser+ is usually affected by your network quality. If there are network fluctuations, your access may time out or your upload/download will fail. If such faults occur, an error message will be displayed in the upper right corner or on the task management page. You can also view log files <strong id="obs_03_1034__b11616737161819">basic.log</strong> and <strong id="obs_03_1034__b1157401214192">obssdk.log</strong> to check whether the network is abnormal. To obtain the log path, choose <strong id="obs_03_1034__b10855115620214">Settings</strong> > <strong id="obs_03_1034__b13999161215224">Basic Configurations</strong> > <strong id="obs_03_1034__b250419244220">Log Path</strong>. Common errors include <strong id="obs_03_1034__b1130733192411">connect ETIMEDOUT</strong> and <strong id="obs_03_1034__b124521631182413">premature end of Content-Length delimiter message body (expected: </strong><em id="obs_03_1034__i4480183512414">xxxxx</em><strong id="obs_03_1034__b1274511397240">, actual:</strong><em id="obs_03_1034__i2018204311245">xxxxxx</em><strong id="obs_03_1034__b661264516248">)</strong>.</p>
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<p id="obs_03_1034__p148901849205511">Solutions:</p>
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<ol id="obs_03_1034__ol750319611569"><li id="obs_03_1034__li185041560565">Ping the bucket domain name (<em id="obs_03_1034__i1615444814263">bucketName.domain name</em>) to check the network connectivity. If the network is disconnected, rectify your local network first.</li><li id="obs_03_1034__li4424355515">If the network is normal, but basic operations such as listing and bucket creation occasionally time out, it may be caused by network fluctuations. In this case, try your operation again.</li><li id="obs_03_1034__li1553145916612"><strong id="obs_03_1034__b2053664323110">premature end of Content-Length delimiter message body (expected: </strong><em id="obs_03_1034__i195363438311">xxxxx</em><strong id="obs_03_1034__b19536204373110">, actual:</strong><em id="obs_03_1034__i553664323116">xxxxxx</em><strong id="obs_03_1034__b145362043113117">)</strong> is a common error during upload and download operations, because there are occasional network fluctuations. OBS Browser+ supports resumable transfer, so you can retry the upload and download tasks that fail due to network errors. If upload and download tasks fail frequently due to network errors, reduce the value of <strong id="obs_03_1034__b665517249403">Max. Number of Concurrent Tasks</strong>.<div class="note" id="obs_03_1034__note1747648895"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><ul id="obs_03_1034__ul37782511892"><li id="obs_03_1034__li677810517911">If you want to further analyze the cause of upload or download failures, capture packets on OBS Browser+ to check whether there is packet loss or other network problems on the entire network link. To capture packets on OBS Browser+, you are advised to select <strong id="obs_03_1034__b11283194434912">Other object storage services</strong> for <strong id="obs_03_1034__b11920162116381">Service</strong> during the login and manually specify an endpoint starting with <strong id="obs_03_1034__b17543133017514">http://</strong>, because network packets will be encrypted for transmission if the HTTPS protocol is used.</li></ul>
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</div></div>
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</li></ol>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="obs_03_1024.html">FAQs</a></div>
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</div>
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</div>
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