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Error Codes
Context
- An error code returned by an API does not correspond to one error message. The following table lists only common error messages.
- Most ECS APIs are asynchronous. Some error codes are displayed in the returned messages for task viewing requests. HTTP status codes may not be accurate.
- The ECS service is strongly dependent on other services, such as network and storage. When error messages are provided for the ECS-depended services, contact customer service for troubleshooting.
- If the system displays an error code when you perform operations on the management console, see "How Do I Handle Error Messages Displayed on the Management Console?" in Elastic Cloud Server User Guide for troubleshooting.
Error Codes
| HTTP Status Code | Error Code | Error Message | Description | Solution |
|---|---|---|---|---|
| 400 | Ecs.0000 | An existing EIP cannot be assigned to the ECSs created in batches. | Request error. | Check the request body according to the returned error message. |
| 400 | Ecs.0001 | the number of instance above quota limits | The number of ECSs has reached the maximum allowed. | Apply for a higher quota of the corresponding resource according to the returned error message. |
| 400 | Ecs.0002 | submit job failed | Failed to submit the task. | Contact customer service to locate the fault. |
| 403 | Ecs.0003 | The token role contains op_suspended. The current operation is not allowed. | You do not have permission or your balance is insufficient. | Check whether the account balance is insufficient and the account is frozen according to the returned error message. |
| 400 | Ecs.0004 | Failed to assign permissions: %s | Authentication failed. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0005 | request body is illegal. | Invalid parameters. | Check whether the request body is of the correct JSON structure according to the API reference. |
| 400 | Ecs.0007 | ecs service not support the ironic image [%s] | Invalid image attributes. | Adjust the specifications or image type. |
| 400 | Ecs.0008 | performancetype in extended flavor field [%s] is null. | Invalid flavor attributes. | Contact customer service to check whether the flavor registration is valid. |
| 400 | Ecs.0009 | Another flavor must be used for resizing. | Flavor conflict. | Change the flavor when modifying ECS specifications. |
| 400 | Ecs.0010 | Private IP address %s is already in use. | The private IP address is already in use. | Change the port. |
| 400 | Ecs.0011 | The password length must range from 8 to 26. | Failed to meet password complexity requirements. | Check the password length and change the password. |
| 400 | Ecs.0012 | Insufficient IP addresses. | The number of IP addresses in the subnet is insufficient. | Check whether the floating IP addresses of the subnet are used up. |
| 400 | Ecs.0013 | Insufficient EIP quota. | Insufficient EIP quota. | Apply for a higher EIP quota because the EIP quota is insufficient. |
| 400 | Ecs.0014 | vpc parm is illegal | Invalid VPC parameters. | Check whether the subnets belong to the same VPC. |
| 400 | Ecs.0015 | Flavor resource_type %s does not match volume_type %s. | The disk of this type is not applicable to the ECS. | Check whether the disk type is supported by the flavor. |
| 400 | Ecs.0017 | The vmid [%s] in volume metadata is not the same with vmid [%s] | The ECS is not the target one that the system disk or data disk to be attached. | Check whether the __system__server_id value in disk metadata is the same as the UUID of the ECS to which the system disk or data disk is to be attached. |
| 400 | Ecs.0021 | cinder quota check fail:volume count is over limits | Insufficient EVS disk quota. | Apply for a higher EVS disk quota. |
| 400 | Ecs.0022 | the number of instance above server group quota limits | The number of ECSs in the ECS group exceeded the upper limit. | Apply for a higher ECS quota for an ECS group. |
| 400 | Ecs.0023 | project_id in token mismatches with project_id in url. | Invalid token, or the project ID in the token is different from that in the URL. | Apply for a valid token or check the project ID in the URL. |
| 400 | Ecs.0025 | Failed to check the role of kms | EVS is not authorized to obtain KMS keys for encrypting EVS disks. | Authorize EVS to obtain KMS keys for encrypting EVS disks. |
| 400 | Ecs.0029 | the flavor[%s] does not exist. | The flavor does not exist or has been abandoned. | Change another flavor. |
| 400 | Ecs.0030 | The server %s is freezed. | The ECS has been frozen. | Check whether the account has been frozen or contact customer service. |
| 400 | Ecs.0031 | image [%s] does not exist. | The image does not exist. | Change another image. |
| 400 | Ecs.0032 | image[%s] status must be active | The image is not in Active state. | Change another image. |
| 400 | Ecs.0034 | Backup %s does not exist. | The full-ECS backup does not exist or has been deleted. | Change another image. |
| 400 | Ecs.0036 | flavor [%s] does not support auto recovery. | The flavor does not support automatic recovery. | Change another flavor. |
| 400 | Ecs.0037 | Instance with flavor %s does not support mounte scsi-type disks. | The flavor does not support SCSI disks. | Change another flavor or type. |
| 400 | Ecs.0038 | subnet [%s] is not exist. | The subnet does not exist. | Adjust network parameter settings. |
| 400 | Ecs.0039 | privateIp [%s] is not in this subnet [%s] | The specified IP address does not belong to the subnet. | Change the specified private IP address. |
| 400 | Ecs.0041 | Description field length cannot be greater than 85 characters and cannot contain '>' and '<' characters | Invalid description field. | Modify the service description field. |
| 400 | Ecs.0042 | The number of VBD volumes is %s, but KVM server supports up to 24. | The number of attached data disks exceeds the maximum allowed limit. | Adjust the number of attached data disks. |
| 400 | Ecs.0043 | volume type[%s] is not exist. | The disk type does not exist. | Change the disk type. |
| 400 | Ecs.0044 | the volumeType [%s] is sellout in az[%s] | The disk of this type has been sold out. | Change the disk type. |
| 400 | Ecs.0045 | bandwidth size %d is invalid | The bandwidth exceeds the maximum size allowed. | Adjust the bandwidth. |
| 400 | Ecs.0046 | The rootVolume type in the request must be consistent with the snapshot volume. | The disk type of the ECS is different from that of the snapshot image. | Change the disk type. |
| 400 | Ecs.0048 | Image[%s] status is error or associated Backup[%s] status is error. | The full-ECS image is unavailable. | Check the full-ECS image. |
| 400 | Ecs.0050 | The requested number of vif is bigger than the supplied. | The number of NICs attached to the ECS exceeds the maximum value allowed. | Adjust the number of NICs. |
| 400 | Ecs.0051 | Instance can only mount scsi volumes. | The attached disk is not of SCSI type. | Adjust the disk type. |
| 400 | Ecs.0052 | Instances can only mount scsi system volumes | The attached system disk is not of SCSI type. | Change the system disk type. |
| 400 | Ecs.0053 | Instances can only mount scsi data volumes. | The attached data disk is not of SCSI type. | Change the data disk type. |
| 400 | Ecs.0057 | the volume has already been attached to this instance and you cannot repeatedly attch. | The disk has been attached to the ECS. | Attach a new disk to the ECS. |
| 400 | Ecs.0058 | current image provider does not match userDomainId | The provideId of the image does not match the account ID. | Check the account permission and image. |
| 400 | Ecs.0062 | flavor does not support driver mode | The flavor does not allow settings of the NIC driver type. | Change another flavor. |
| 400 | Ecs.0064 | vpcId in the request and vpcId of the main subnetId are not matched | Inconsistent VPC ID in the request body from that in the primary NIC. | Adjust the NIC parameter settings. |
| 400 | Ecs.0073 | volume status is backing-up, cannot be deleted at this time. | The system disk is being backed up. | You are not allowed to delete a system disk that is being backed up. |
| 400 | Ecs.0074 | windows image does not support external users | External users are not allowed to create Windows ECSs. | External users, including non-internal users and non-third-party users, are not allowed to purchase Windows images. |
| 400 | Ecs.0075 | provider user only supports windows images. | Partners can purchase only Windows images. | Purchase only Windows images. |
| 400 | Ecs.0085 | Server[%s] does not have port[%s]. | The ECS does not have the NIC. | Replace a NIC. |
| 400 | Ecs.0086 | Port[%s] is not the primary interface. | The NIC is not the primary NIC. | Replace a NIC. |
| 400 | Ecs.0100 | Volumes can be attached to server[%s] only in started or stopped state. | The ECS status does not meet requirements. | The ECS in the current state does not support this operation. Try again later. |
| 400 | Ecs.0101 | Status error of the system volume. | Abnormal system disk status. | For details, contact customer service. |
| 400 | Ecs.0102 | System disk status does not support uninstallation ,serverId[%s] | The system disk status does not allow the disk to be detached. | Check the system disk status. |
| 400 | Ecs.0103 | The volume %s has been frozen and cannot be attached. | The disk is unavailable. | Check the disk status or contact customer service to change the disk status. |
| 400 | Ecs.0104 | The number of volumes attached to server[%s] has exceeded the upper limit. | Insufficient ECS disk quota for attaching more disks. | Adjust the number of attached disks. |
| 400 | Ecs.0105 | Failed to view the details about the system volume: %s. | Failed to query the ECS system disk. | Check whether the ECS has a system disk attached. |
| 400 | Ecs.0106 | Failed to create VLAN network %s because the network status is error. | Abnormal network status. | For details, contact customer service. |
| 403 | Ecs.0110 | token role %s is forbidden to perform this action. | Operations are prohibited on the client due to permissions. | You do not have the permission to perform such an operation. Check token permissions. For details, see the error message returned by the API. |
| 400 | Ecs.0111 | volume %s is not in server %s attach volume list | The disk is not in the attachment list. | Check whether the selected disk has been attached to the ECS, or replace the disk. |
| 404 | Ecs.0114 | Instance[%s] could not be found. | The ECS cannot be detected. | Check whether the ECS has been created. |
| 400 | Ecs.0118 | the number of vm %s is overlimit the maximum number %s | The number of tasks in a batch is greater than the upper limit. | Check the number of ECSs in the batch. |
| 400 | Ecs.0121 | volume must has same faultDomain with server | Failed to attach the disk because the ECS and the disk are in different failure domains. | Select a disk that is in the same failure domain as that of the target ECS. |
| 400 | Ecs.0201 | Failed to create port in network %s because %s. | Failed to create the NIC. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0202 | Failed to create volume %s because %s. | Failed to create the system disk. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0203 | Failed to create volume %s because %s. | Failed to create the data disk. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0204 | Failed to add a tag to server %s: %s. | Failed to create the ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0205 | Failed to call the Nova API to attach volume %s to ECS %s because %s. | Failed to attach the data disk. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0207 | Failed to resize server %s: %s. | Failed to modify ECS specifications. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0208 | Failed to update the metadata of image %s. | Failed to update the image metadata. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0209 | Failed to confirm the flavor change of server %s: %s. | Failed to confirm the ECS specifications modification. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0210 | Failed to call the VPC API to assign an FIP to port %s: %s. | Failed to assign the floating IP address. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0211 | Failed to create QoS because %s. | Failed to create the NIC. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0212 | Failed to call the Neutron API to view private IP addresses because the response is null or invalid. | Failed to allocate the private IP address. | For details, contact customer service. |
| 400 | Ecs.0213 | Failed to update allowed_address_pairs of port %s because %s. | Failed to update the port attributes. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0214 | Failed to create VLAN network because %s. | Failed to create the network. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0216 | Failed to create the subnet for vlan %s. | Failed to create the subnet. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0217 | attach server [%s] port [%s] fail ,reason is : %s | Failed to attach the NIC. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0219 | Failed to quickly create server %s because the ECS status is error or %s. | Failed to create the ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0221 | can not cold migrate dedicated host server[%s] to the same dedicated host | Failed to migrate the ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0226 | server[%s] action[%s] fail: [%s, %s] | Failed to start the ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0301 | The information, status, or metadata of server %s is null. | Failed to query the ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0302 | Failed to view the quota usage of tenant %s because %s. | Failed to query the ECS quota of the tenant. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0303 | Failed to view flavor %s because %s. | Failed to query the flavor. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0304 | Failed to view image %s because the image or image name is null. | Failed to query the image. | Contact customer service to check whether the image has been correctly registered or to check other causes. |
| 400 | Ecs.0306 | Failed to view the backup because %s. | Failed to query the backup. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0307 | Failed to view the port because %s. | Failed to query the port. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0308 | Failed to view limits because %s. | Failed to query the ECS quota of the tenant. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0309 | Failed to view QoS because %s. | Failed to query the NIC QoS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0310 | Failed to view the network because %s. | Failed to view the network information. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0311 | Failed to view the volume type of tenant %s because %s. | Failed to query the disk type. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0313 | query servergroup fail:%s | Failed to query the ECS group. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0314 | call fsp to query keypair fail,reason is : %s | Failed to obtain the key pair. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0315 | call nova api to query tenantId[%s] server[%s] whether is auto recovery fail: resposne is null or invalid | Failed to obtain the automatic recovery status. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0319 | check capacity: capacity is not enough. | Insufficient flavor capacity. | Apply for expanding the flavor capacity. |
| 400 | Ecs.0320 | query availability zones detail failed: the response is null. | Failed to obtain AZs. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0321 | query server[%s] console output failed: %s | Failed to query ECS console logs. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0322 | query subnet[%s] failed: %s | Failed to query details of the subnet. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0323 | query server[%s] interface attachment failed: %s | Failed to query the NIC attachment to an ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0401 | Failed to roll back the port because %s. | Failed to undo the operation performed on the port. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0402 | rollback delete volume[%s] fail: %s | Failed to undo the operation performed on the system disk. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0403 | rollback vm[%s] fail: %s | Failed to undo the operation performed on the ECS. | Contact customer service to locate the fault. |
| 400 | Ecs.0405 | Failed to delete volume %s because %s. | Failed to undo the operation performed on the data disk. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0501 | ECS %s cannot be deleted because downloading the system volume data is in progress. | Failed to delete the ECS. | Try again later. |
| 400 | Ecs.0502 | Failed to roll back the EIP [%s] unbinding: %s. | Failed to delete the private IP address. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0503 | Failed to view details about the volume because %s. | Failed to query the system disk. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0507 | Resource VLAN NICs cannot be deleted. | Failed to delete the NIC. | Check the NIC type. |
| 501 | Ecs.0603 | The running state %s of ECS %s for tenant %s is unstable. | Other commands are being executed. Try again 1 minute later. | Try again 1 minute later. |
| 400 | Ecs.0605 | The server [%s] is locked. | The ECS is locked. | Check whether the ECS is locked. If so, unlock it. |
| 400 | Ecs.0611 | batch operate fail. | Requesting for a batch operation failed. | Rectify the fault based on the returned error information and submit the request again. |
| 404 | Ecs.0614 | itemNotFound: Instance xxx could not be found. | The ECS cannot be detected. | Check whether the ECS exists. |
| 500 | Ecs.0615 | thread List is empty. | An error has occurred in the request from an ECS. | An internal system error occurred. Contact customer service to locate the fault. |
| 400 | Ecs.0616 | update server[%s] name failed. | Failed to modify the ECS. | Try again later or contact customer service. |
| 400 | Ecs.0617 | update server %s block_device %s fail: %s | Failed to modify the attributes of the disk attached to an ECS. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0618 | update port[%s] ip address failed: %s | Failed to change the IP address of the ECS NIC. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.0707 | the product [%s] does not exist | The product does not exist. | Contact customer service to locate the fault. |
| 400 | Ecs.0905 | tags number can not be more than 10. | The number of tags exceeds the maximum number allowed. | Decrease the number of tags. |
| 400 | Ecs.0906 | tag key is invalid. | Invalid tag attribute. | Create a tag again. |
| 400 | Ecs.0907 | The key [%s] of tag include invalid char. | Invalid tag character set. | Create a tag again. |
| 400 | Ecs.0908 | tags key can not be duplicate. | Duplicate tag key. | Create a tag again. |
| 400 | Ecs.0909 | Flavor %s does not support this volume type %s | The flavor does not support the disk type. | Change the flavor or disk type. |
| 400 | Ecs.0910 | the nic param for creating hana instance is illegal. | Invalid NIC parameters for creating a HANA ECS. | Adjust the NIC parameter settings. |
| 400 | Ecs.0911 | Disks cluster type is different. | Invalid dedicated storage type of the disk. | Modify parameter settings for the dedicated storage type. |
| 400 | Ecs.0912 | encrypted key id [%s] contains illegal character. | Invalid disk encryption attribute. | Modify parameter settings for the disk encryption attribute. |
| 400 | Ecs.0913 | the number of vm is illegal. | The number of ECSs to be created exceeds the maximum allowed limit. | Decrease the number of ECSs to be created. |
| 400 | Ecs.0914 | the length of serverName is [%d], is illegal | The length of the ECS name exceeds the maximum allowed limit. | Change the ECS name. |
| 400 | Ecs.0915 | The name [%s] of server include invalid char | The ECS name contains invalid characters. | Change the ECS name. |
| 400 | Ecs.0919 | query the port: [%s] and status is [%s] | The port does not allow attaching. | Change the port. |
| 400 | Ecs.1000 | Failed to call the Nova API because %s. | Failed to call the Nova API. | Internal calling error. Try again later or contact customer service. |
| 404 | Ecs.1000 | itemNotFound: xxx could not be found. | The resource does not exist. | Check whether the resource exists. |
| 400 | Ecs.1001 | Failed to delete the ECS because the ECS is being deleted. | OpenStack access error. | For details, contact customer service. |
| 400 | Ecs.1002 | System timed out. | OpenStack access timed out. | For details, contact customer service. |
| 400 | Ecs.1100 | Failed to call the IAM API because %s. | Failed to access IAM. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.1200 | Failed to view the EIP because %s. | Failed to access the VPC. | For details, see the returned error message or contact customer service. |
| 400 | Ecs.1201 | Operation timed out. | VPC access timed out. | For details, contact customer service. |
| 400 | Ecs.1300 | Failed to call the Cinder API to create a volume because %s. | EVS access timed out. | For details, see the returned error message or contact customer service. |
| 403 | Pdp.0001 | Policy doesn't allow %s to be performed. | API authentication failed. | Add permissions on IAM. For details, see API permissions. |
| 202 | Common.0024 | exceeds flow over limit | Limited by traffic control. | The number of concurrent requests has exceeded the upper limit. Try again later. |
| 400 | Common.0002 | Request body is null! | Empty request body. | Check the request body. |
| 400 | Common.0011 | query job fail. | Invalid job ID. | Check whether the source of the job ID is correct. |
| 400 | Common.0018 | tenantId in token is not the same with in URL. | Invalid token, or the project ID in the token is different from that in the URL. | Check whether the tenant token is correct. |
| 400 | Common.0020 | Call redo api failed | Failed to retry the task. | Contact customer service. |
| 400 | Common.0021 | Sub job fail! | An error has occurred in job query. | Try again later or contact customer service. |
| 400 | Common.0022 | Mission fail! | An error has occurred in job submission. | Contact customer service. |
| 400 | Common.0999 | The system was broken, exit. | Task terminated. | Contact customer service. |
| 400 | Common.0025 | Query job Error because %s. | An error has occurred in task query. | Try again later or contact customer service. |
| 400 | Common.0026 | Fail to get Region Info | An error occurred in AZ query. | Try again later or contact customer service. |
| 401 | Common.0013 | The permission is forbidden to perform this action | Invalid token. | Check whether the tenant token is correct. |
| 500 | Common.0001 | System Context Error! | A system exception occurred. | Contact customer service. |
| 503 | Common.1503 | Api flow control Error because %s. | Limited by API traffic control. | Too many APIs are being executed. Try again later. |