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Yang, Tong
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Reviewed-by: Hasko, Vladimir <vladimir.hasko@t-systems.com> Co-authored-by: Yang, Tong <yangtong2@huawei.com> Co-committed-by: Yang, Tong <yangtong2@huawei.com>
84 lines
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84 lines
10 KiB
HTML
<a name="ALM-12004"></a><a name="ALM-12004"></a>
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<h1 class="topictitle1">ALM-12004 OLdap Resource Abnormal</h1>
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<div id="body1502172312905"><div class="section" id="ALM-12004__sa9183dffe6ae4531831efe0aeaadea33"><h4 class="sectiontitle">Description</h4><p id="ALM-12004__a2a423974896f489ea2f4464a5573f1a4">The system checks LDAP resources every 60 seconds. This alarm is generated when the system detects that the LDAP resources in Manager are abnormal for six consecutive times.</p>
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<p id="ALM-12004__a211c50bebca14a49b11fafdbb0479218">This alarm is cleared when the Ldap resource in the Manager recovers and the alarm handling is complete.</p>
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</div>
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<div class="section" id="ALM-12004__s8661b0e1026e495dbebcb6fad4eea718"><h4 class="sectiontitle">Attribute</h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="ALM-12004__en-us_topic_0070546150_table66387117" frame="border" border="1" rules="all"><thead align="left"><tr id="ALM-12004__en-us_topic_0070546150_row28652385"><th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="mcps1.3.2.2.1.4.1.1"><p id="ALM-12004__en-us_topic_0070546150_p39141857">Alarm ID</p>
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</th>
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<th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="mcps1.3.2.2.1.4.1.2"><p id="ALM-12004__en-us_topic_0070546150_p16373829">Alarm Severity</p>
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<th align="left" class="cellrowborder" valign="top" width="33.33333333333333%" id="mcps1.3.2.2.1.4.1.3"><p id="ALM-12004__en-us_topic_0070546150_p51211766">Auto Clear</p>
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</th>
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</tr>
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</thead>
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<tbody><tr id="ALM-12004__en-us_topic_0070546150_row54512347"><td class="cellrowborder" valign="top" width="33.33333333333333%" headers="mcps1.3.2.2.1.4.1.1 "><p id="ALM-12004__affdc687d14bc4040860b019da5217158">12004</p>
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</td>
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<td class="cellrowborder" valign="top" width="33.33333333333333%" headers="mcps1.3.2.2.1.4.1.2 "><p id="ALM-12004__en-us_topic_0070546150_p32373859">Major</p>
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</td>
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<td class="cellrowborder" valign="top" width="33.33333333333333%" headers="mcps1.3.2.2.1.4.1.3 "><p id="ALM-12004__en-us_topic_0070546150_p5036885">Yes</p>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section" id="ALM-12004__sac319a63273b44db99a6c0209549f2dc"><h4 class="sectiontitle">Parameters</h4>
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<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="ALM-12004__en-us_topic_0070546150_table5334556" frame="border" border="1" rules="all"><thead align="left"><tr id="ALM-12004__en-us_topic_0070546150_row58348429"><th align="left" class="cellrowborder" valign="top" width="50%" id="mcps1.3.3.2.1.3.1.1"><p id="ALM-12004__en-us_topic_0070546150_p28602343">Name</p>
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</th>
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<th align="left" class="cellrowborder" valign="top" width="50%" id="mcps1.3.3.2.1.3.1.2"><p id="ALM-12004__en-us_topic_0070546150_p35088474">Meaning</p>
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</th>
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</tr>
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</thead>
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<tbody><tr id="ALM-12004__row3641114765516"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-12004__p192431315431">Source</p>
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</td>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-12004__p692551319435">Specifies the cluster or system for which the alarm is generated.</p>
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</td>
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</tr>
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<tr id="ALM-12004__en-us_topic_0070546150_row23594125"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-12004__en-us_topic_0070546150_p32075944">ServiceName</p>
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</td>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-12004__en-us_topic_0070546150_p48014676">Specifies the service for which the alarm is generated.</p>
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</td>
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<tr id="ALM-12004__en-us_topic_0070546150_row29478904"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-12004__en-us_topic_0070546150_p38980991">RoleName</p>
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</td>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-12004__en-us_topic_0070546150_p3343723">Specifies the role for which the alarm is generated.</p>
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</td>
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</tr>
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<tr id="ALM-12004__en-us_topic_0070546150_row30093515"><td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.1 "><p id="ALM-12004__en-us_topic_0070546150_p21655625">HostName</p>
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</td>
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<td class="cellrowborder" valign="top" width="50%" headers="mcps1.3.3.2.1.3.1.2 "><p id="ALM-12004__en-us_topic_0070546150_p9275167">Specifies the host for which the alarm is generated.</p>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</div>
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<div class="section" id="ALM-12004__sca288cf049d84ba98a87595fcab5ceb0"><h4 class="sectiontitle">Impact on the System</h4><p id="ALM-12004__a593429f6412e48dca10748a44325751f">The Manager and component WebUI authentication services are unavailable and cannot provide security authentication and user management functions for web upper-layer services. Users may be unable to log in to the WebUIs of Manager and components.</p>
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</div>
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<div class="section" id="ALM-12004__s2055fade2c7e40f2a441dbfc0e19bfd1"><h4 class="sectiontitle">Possible Causes</h4><p id="ALM-12004__a09b163110d984d42bbb5cfbfcf38a2ea">The LdapServer process in the Manager is abnormal.</p>
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</div>
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<div class="section" id="ALM-12004__s7f2ec925ce1940fbabe11f029654bc7b"><h4 class="sectiontitle">Procedure</h4><p class="tableheading" id="ALM-12004__en-us_topic_0070546150_p58223301"><strong id="ALM-12004__a09a6fcf99d72473783393ce6884de55d">Check whether the LdapServer process in the Manager is normal.</strong></p>
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<ol id="ALM-12004__oeee7008874234273afbf9f549eb46324"><li id="ALM-12004__l2b9a8ef7e6084db985420f5c44c16922"><span>Log in the Manager node in the cluster as user <strong id="ALM-12004__ada87ef7d3aaa449aa0eed17ccc419567">omm</strong>.</span><p><p class="litext" id="ALM-12004__a0db40b4c1cf54723b74339e6ea159597">Log in to FusionInsight Manager using the floating IP address, and run the <strong id="ALM-12004__a19c8a973f73044ff98879fae4c7a74b8">sh ${BIGDATA_HOME}/om-server/om/sbin/status-oms.sh</strong> command to check the information about the current Manager two-node cluster.</p>
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</p></li><li id="ALM-12004__lbc17079424494ad69f2dd0257acee2cd"><span>Run <strong id="ALM-12004__aecdb043853624e46b48efdd0222e0784">ps -ef | grep slapd</strong> command to check whether the LdapServer resource process in the <strong id="ALM-12004__accfc52122caf4e08aadc9544e71c1b2b">${BIGDATA_HOME}/om-server/om/</strong> in the process configuration file is running properly.</span><p><div class="note" id="ALM-12004__ndfac406ca6354edebc30d3508da5c0d4"><img src="public_sys-resources/note_3.0-en-us.png"><span class="notetitle"> </span><div class="notebody"><p id="ALM-12004__acd7b61dbeba848bd8fc6e70ca411da8f">You can determine that the resource is normal by checking the following information:</p>
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<ol type="a" id="ALM-12004__ol6348204419565"><li id="ALM-12004__li1234914413567">After the <strong id="ALM-12004__b7350134413568">sh ${BIGDATA_HOME}/om-server/om/sbin/status-oms.sh</strong> command runs, <strong id="ALM-12004__b193511144175615">ResHAStatus</strong> of the OLdap is <strong id="ALM-12004__b7351144455613">Normal</strong>.</li><li id="ALM-12004__li1035119448564">After the <strong id="ALM-12004__b10352114418567">ps -ef | grep slapd</strong> command runs, the slapd process of port 21750 can be viewed.<ul id="ALM-12004__ul1735384414561"><li id="ALM-12004__li43551544175617">If yes, go to <a href="#ALM-12004__l6ef892f9c8f749aa9e6871e1a63797b1">3</a>.</li><li id="ALM-12004__li935754420569">If no, go to <a href="#ALM-12004__l4b1abbc809ee41c28ade2b2c4cfa6fde">4</a>.</li></ul>
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</li></ol>
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</div></div>
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</p></li><li id="ALM-12004__l6ef892f9c8f749aa9e6871e1a63797b1"><a name="ALM-12004__l6ef892f9c8f749aa9e6871e1a63797b1"></a><a name="l6ef892f9c8f749aa9e6871e1a63797b1"></a><span>Run the <strong id="ALM-12004__ac81351982ea44a3080848652eb80641f">kill -2</strong> <em id="ALM-12004__adf6ccee5cb6e4773b82ca5f68a8d4218">ldap pid</em> command to restart the LdapServer process and wait for 20 seconds. The HA starts the OLdap process automatically. Check whether the current OLdap resource is in normal state.</span><p><ul id="ALM-12004__u8057658d3505467190171bde28259d37"><li id="ALM-12004__lf80ef17bc2cc40138da0188b47a8b323">If yes, the operation is complete.</li><li id="ALM-12004__l0cc9afd9cc8b4222b41bcf9983d15d1e">If no, go to <a href="#ALM-12004__l4b1abbc809ee41c28ade2b2c4cfa6fde">4</a>.</li></ul>
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</p></li></ol>
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<p id="ALM-12004__abb5516fb7b8647a3942c4c5b7f74fded"><strong id="ALM-12004__a760add342117469495c4fbe7e3daf04f">Collect fault information.</strong></p>
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<ol start="4" id="ALM-12004__o9661752a744349fba78569b7f04fcbcf"><li id="ALM-12004__l4b1abbc809ee41c28ade2b2c4cfa6fde"><a name="ALM-12004__l4b1abbc809ee41c28ade2b2c4cfa6fde"></a><a name="l4b1abbc809ee41c28ade2b2c4cfa6fde"></a><span>On the FusionInsight Manager home page, choose <strong id="ALM-12004__b76841116134212">O&M</strong> > <strong id="ALM-12004__abd8fe9ab79df48fdb7b8bfe92c7768bc">Log > Download</strong>.</span></li><li id="ALM-12004__l19f3de8474a147ef88ac2d40f27fe72e"><span>Select <strong id="ALM-12004__a5ee1ffd31e954215a608adc09390aabe">OmsLdapServer</strong> and <strong id="ALM-12004__afed03600c0b1449aa46a036940dae621">OmmServer</strong> from the <strong id="ALM-12004__a6cf5036ea700402980e42d73cf308a63">Service</strong> and click <strong id="ALM-12004__b3991118545">OK</strong>.</span></li><li id="ALM-12004__li1145664103113"><span>Click <span><img id="ALM-12004__image1945644173117" src="en-us_image_0269383809.png"></span> in the upper right corner, and set <strong id="ALM-12004__b6456941173117">Start Date</strong> and <strong id="ALM-12004__b11456154113318">End Date</strong> for log collection to 1 hour ahead of and after the alarm generation time, respectively. Then, click <strong id="ALM-12004__b13456164113319">Download</strong>.</span></li><li id="ALM-12004__li495644512588"><span>Contact the <span id="ALM-12004__text4614151421417">O&M personnel</span> and send the collected log information.</span></li></ol>
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</div>
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<div class="section" id="ALM-12004__section1529716184534"><h4 class="sectiontitle">Alarm Clearing</h4><p id="ALM-12004__p4677152685316">After the fault is rectified, the system automatically clears this alarm.</p>
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</div>
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<div class="section" id="ALM-12004__s333443260e4842bbb3edccaecd83225c"><h4 class="sectiontitle">Related Information</h4><p id="ALM-12004__en-us_topic_0070546150_p37687133">None</p>
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</div>
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</div>
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<div>
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<div class="familylinks">
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<div class="parentlink"><strong>Parent topic:</strong> <a href="mrs_01_1298.html">Alarm Reference (Applicable to MRS 3.x)</a></div>
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</div>
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</div>
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