Troubleshooting
Check:
- Whether the cluster status is normal.
- Whether the connection command, username, password, IP address, and port are correct.
- Whether the operating system type and version of the client are correct.
- Whether the client is properly installed.
If cluster connection failed on the public cloud, check the following items:
- Whether the ECSs are in the same AZ, VPC, subnet, and security group as the cluster.
- Whether the inbound and outbound rules of the security group are correct.
If cluster connection failed through the Internet, confirm the following items:
- Whether your network is connected to the Internet.
- Whether the firewall blocked access.
- Whether you need to access the Internet through a proxy.
Technical Support
Call the Customer Hotline for support.
Telephone:
Germany: 0800 330 44 44
International: +800 44556600